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(More customer reviews)We just replaced an 11 year old GE Profile that never had any problems with this Bosch top of the line Bosch XHX68E15UC Integra 800 Plus dishwasher. The machine is beautiful to see and extremely quiet. However, there are two design flaws you should know about before dropping $1,800 to $2,000 for this dishwasher:
1. The cutlery tray (drawer) at the top is a really nice feature. However, when you pull it out to put cutlery in the tray, the tray binds when you try to push it back into the dishwasher. You have to gently rock the tray from side to side to find the alignment spot to gently close the tray without forcing. I called Bosch support and they said they hadn't heard of any problems. I asked for a set of replacement guide rails to see if one of those happened to be slightly bent. Instead the sent rollers that fit into the guide rails. I tried the new rollers and swapped the rails from one side to the other. The binding still remained. Top Notch Appliance in Midland VA, a Bosch recommended repair shop in our area, came out and verified that the dishwasher had not been slightly deformed when installed. The dishwasher is a new model they hadn't seen before. The installer verified that the tray did bind when extended. He called his trusted contact in Bosch service that has access to the engineers that designed this model and was told that the trays do bind and that no fix exists for this problem. So we get to live with a binding cutlery tray until this dishwasher gets replaced.
2. Two times now the door latch has snapped closed as the door is gently and slowly, but not completely closed. When you then open the door and try to close it again, it will not latch because the latch is already in the "closed" position. After some searching on the web, we found several others reporting this same problem with tips on how to reset the latch to the open position. The solution is to take a slender, strong screw driver and use the screwdriver as a lever to firmly push the latch until it snaps back into the open position. Then the latch works just fine.
One would expect to not find these problems with the top model dishwasher Bosch produces. The GE we used for 11 years had smooth gliding trays and a reliable door latch and cost 1/4 of the Bosch. So think twice before getting this dishwasher. If enough people complain about these design flaws and they notice no one is buying this model, maybe Bosch will fix these problems in the next model.
Click Here to see more reviews about: Bosch Integra 800 Plus Series : SHX68E15UC Fully Integrated Dishwasher - Stainless Steel
History of Bosch 1886 - A modern industrial giant began humbly enough when German engineer, Robert Bosch, opened his Workshop for Precision Mechanics and Engineering. 1906 - Bosch had established its first U.S. subsidiary. That was followed by 60 years of growth into what became the Robert Bosch LLC. 1990 - Through acquisitions and innovation engineering, Bosch Appliances had grown to 41 subsidiaries worldwide. 1997 - Bosch made a bold commitment to the U.S. market with the construction of the New Bern, North Carolina Dishwasher plant. 2001 - Bosch Appliances are now available in 100 countries across the globe. The brand is proud to be ranked as the #1 and #2 dishwashers in a leading consumer magazine. 2002 - The on-going quality dedication and quest for innovation continue to make Bosch the leader in upscale appliances. Unmatched silence. Unrivalled energy and water efficiency. That's the story behind every Bosch dishwasher. Their dishwashers are manufactured to the strictest specifications using the highest quality materials. What's more, they are intelligently designed with a host of conveniences to make everyday use a pleasure, and engineered to deliver sparkling clean dishes wash after wash. Available at AJ Madison. Bosch Outperforms Miele By Out-Engineering Them. For the 800 Plus, quieter and more efficient translates into operating as quietly as 40 dBA and using 156% less water than the average dishwasher - numbers that Miele just can't match. And with the unique AquaStop Plus safety feature and a third-rack design that fits small cutlery as well as larger, oddly shapped items, you'll see for yourself how the 800 Plus stacks up to the Miele line.
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